Returns & Exchanges at The Rock Shop

We want you to be fully satisfied with your gear, which is why we offer a 30-day return window for all unused sports equipment and apparel in its original packaging. Please note that for safety reasons, climbing ropes and load-bearing hardware cannot be returned once the seal is broken.

1

Initiate Your Return

Visit our online portal with your order number and email address to select the items you wish to send back.

2

Pack Your Gear

Securely pack the items in their original box, ensuring all tags are attached and the product is in its original condition.

3

Attach the Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your package.

4

Receive Your Refund

Once our team inspects the equipment at our warehouse, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing